Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

HEVRON LABS

A Trade Name of Amazing Shine Group, LLC

Doral, Florida 33178, United States

Effective Date: April 26, 2026 | Last Updated: April 26, 2026

This Refund and Cancellation Policy ("Policy") governs all refund requests, cancellations, and termination scenarios applicable to professional services provided by Amazing Shine Group, LLC, doing business as Hevron Labs ("Hevron Labs", "Company", "we", "us", or "our") to its clients ("Client", "you", or "your").

This Policy is incorporated by reference into our Terms and Conditions and applies to all engagements unless modified by an executed Proposal or Master Service Agreement, in which case the executed agreement shall control.

By engaging our Services or making any payment to Hevron Labs, you acknowledge that you have read, understood, and agreed to this Policy.

1. GENERAL PRINCIPLES

Hevron Labs provides professional services that involve significant strategic, technical, creative, and operational work — much of which is invested upfront and cannot be undone. For this reason, our refund framework is structured to fairly compensate the work performed while protecting the Client during the earliest stages of an engagement.

This Policy distinguishes between two main categories of services:

One-Shot Services: Project-based engagements with a defined deliverable (websites, e-commerce platforms, branding, logos, landing pages, custom designs, etc.).
Recurring Services: Ongoing monthly engagements (paid advertising management, social media management, SEO retainers, automation maintenance, content production, etc.).

Each category has distinct refund and cancellation rules detailed below.

2. REFUNDS FOR ONE-SHOT SERVICES (Websites, E-Commerce, Branding, Design)

2.1 Initial Payment Structure

One-shot Services require a non-refundable deposit of fifty percent (50%) of the total project value to commence work. The remaining fifty percent (50%) is due upon project completion and prior to final delivery.

2.2 Refund Window — Within 5 Business Days After Initial Payment

If the Client decides to cancel the project within five (5) business days after making the initial 50% payment, the Client may be eligible for a refund under the following conditions:

Full refund (minus a $50.00 USD administrative fee) is available only if Hevron Labs has not yet incurred any third-party hard costs on behalf of the Client (including domain registrations, hosting, premium plugins, stock assets, software subscriptions, or any other purchases made specifically for the Client's project).
The $50.00 USD administrative fee covers payment processor charges, banking fees, transaction reversals, and administrative time.
Any third-party hard costs already incurred are NON-refundable and will be deducted from the refund amount.

2.3 No Refund After Work Has Begun (Beyond 5 Business Days)

After the initial 5-business-day window, or once Hevron Labs has begun substantive work on the project (including but not limited to: design concepts, wireframes, content development, code development, brand strategy, or third-party purchases), no refund of the initial 50% deposit shall be issued.

2.4 Mid-Project Abandonment by Client

If the Client elects to abandon a project after work has begun:

Hevron Labs retains the entire 50% initial deposit;
The Client may, at Hevron Labs' sole discretion, receive partial deliverables (whatever has been completed at the time of abandonment) by paying an additional thirty percent (30%) of the remaining 50% balance, calculated based on the project's progress at the moment of abandonment;
The amount due for partial deliverables shall be determined by Hevron Labs in good faith, based on the percentage of work completed;
Without payment of this 30% partial-balance fee, no Deliverables shall be released to the Client;
All Deliverables remain the intellectual property of Hevron Labs until full payment of the partial-balance fee.

2.5 Revisions Policy

Each one-shot Service includes up to three (3) official rounds of revisions of the design or deliverable. If the Client requires additional revisions:

Hevron Labs may, at its sole discretion, grant up to two (2) additional courtesy revisions at no charge;
Beyond five (5) total revisions, every additional modification shall be billed separately by individual invoice, payable prior to executing the revision;
The Client cannot demand unlimited revisions, redesigns from scratch, or changes outside the originally agreed scope without additional payment;
Approval of the final version, or failure to provide written feedback within fifteen (15) calendar days of delivery, constitutes acceptance of the Deliverable and triggers the final payment obligation.

2.6 Non-Refundable Hard Costs

The following are NEVER refundable, regardless of cancellation timing:

Ad spend already invested in any platform;
Domain registrations, hosting, SSL certificates;
Premium plugins, themes, software subscriptions, or licenses;
Stock photography, fonts, music, or video licenses;
Third-party platform fees;
Any cost paid by Hevron Labs to a vendor on the Client's behalf.

3. REFUNDS FOR RECURRING SERVICES (Monthly Management)

3.1 Recurring Billing Structure

Recurring Services are billed monthly in advance. The Client authorizes Hevron Labs to charge the designated payment method on each billing cycle.

3.2 First-Month Refund Window — Within 15 Calendar Days

If, within the first fifteen (15) calendar days following the initial payment for a recurring Service, the Client elects not to proceed:

The Client may receive an eighty percent (80%) refund of the first month's payment, provided that Hevron Labs has not yet accessed, configured, modified, or actively engaged any third-party platform on the Client's behalf (including Meta Ads Manager, Google Ads, TikTok Ads, LinkedIn Campaign Manager, CRMs, automation systems, social media accounts, or any other technical environment).
The retained twenty percent (20%) compensates Hevron Labs for completed strategic work, including market research, audits, competitive analysis, audience analysis, strategy development, kickoff meetings, onboarding, and presentation of strategy.

3.3 Post-Activation: No First-Month Refund

Once Hevron Labs has accessed, configured, launched, modified, or otherwise actively engaged any platform or technical environment on the Client's behalf, no refund of the first month's payment shall be issued. The Client's sole remedy at that stage is to cancel future billing cycles in accordance with Section 3.5.

3.4 Cancellation in Subsequent Months

Recurring Services are paid in advance, on a month-to-month basis. After the first month:

5-Day Refund Window: If the Client cancels within five (5) calendar days of the most recent monthly payment, the Client may receive a ninety percent (90%) refund of that month's payment. The retained 10% covers payment processor fees and administrative costs.
After 5 Days — No Refund: If cancellation is requested more than five (5) calendar days after the monthly payment, no refund shall be issued. However, the Client retains full access to the Services for the remainder of the paid billing cycle, until the originally scheduled end-of-cycle date. The Client may then choose whether to renew or discontinue future cycles, with full understanding that no refund applies once the 5-day window has passed.
Pro-rated refunds are not available under any circumstance for partial months.

3.5 Cancellation Notice for Recurring Services

To cancel future billing cycles, the Client must provide written notice via email to hello@hevronlabs.com no later than fifteen (15) calendar days before the next scheduled billing date.

Cancellation requests received with less than 15 days' notice will take effect at the end of the following billing cycle, and the Client remains liable for all fees through that cycle;
Verbal cancellations, social media messages, WhatsApp messages, or notices to non-designated channels are NOT valid;
Hevron Labs will confirm cancellation by email within three (3) business days.

3.6 Failed or Missed Payments

If a recurring payment fails to process on the scheduled billing date (due to declined card, insufficient funds, expired card, or any other reason):

Hevron Labs will continue providing Services for an additional five (5) calendar days as a grace period;
During this grace period, Hevron Labs will attempt to contact the Client via email and phone to resolve the payment issue or confirm any intended cancellation;
If the payment is not resolved within the 5-day grace period, Hevron Labs reserves the right to suspend or terminate Services without further notice;
The Client remains liable for all fees corresponding to the period during which Services continued to be provided;
Suspension or termination for non-payment does NOT entitle the Client to any refund.

3.7 Client Access After Recurring Service Termination

When a recurring Service engagement ends (whether by Client cancellation, completion, or termination by Hevron Labs):

The Client retains ownership of and access to its own business accounts and assets (e.g., the Client's own Meta Business Manager, Google Ads account, social media profiles, CRM database, and similar);
The Client retains everything as it was configured at the moment of termination — as is, where is;
Hevron Labs is NOT obligated to provide post-termination support, training, transition consultations, handover documentation, recommendations on how to manage the systems, or any guidance on continuing the work internally or with another provider;
The Client shall NOT receive access to Hevron Labs' internal platforms, proprietary tools, internal automations, internal CRM templates, internal databases, or any Proprietary System used by Hevron Labs to deliver the Services (as defined in our Terms and Conditions, Section 8.2).

4. NON-REFUNDABLE SERVICES AND ITEMS

The following are never refundable, regardless of category:

Strategic consulting sessions already conducted;
One-time consulting calls and audits already delivered;
Setup fees and onboarding fees;
Third-party hard costs (ad spend, domains, hosting, plugins, licenses, software subscriptions);
Custom integrations, scripts, or automations once deployed;
Any deliverable that has already been released, transferred, or actively used by the Client.

5. REFUND PROCESSING

5.1 Processing Time

Approved refunds will be processed within three (3) to five (5) business days from the date of approval.

5.2 Refund Method

Refunds will be issued exclusively through one of the following two methods, matching the original method of payment:

Stripe Refund — for payments originally processed via credit/debit card through Stripe;
Zelle Transfer — for payments originally received via Zelle.

Refunds will NOT be issued via wire transfer, check, cash, or any other method. Refunds for ACH/bank transfer or check payments shall be issued via Zelle when feasible.

5.3 Bank Processing Time

Once a refund is issued by Hevron Labs:

Stripe refunds typically appear in the Client's bank account within 5–10 business days, depending on the issuing bank;
Zelle refunds typically appear within 1–3 business days;
Hevron Labs is NOT responsible for delays caused by the Client's bank, card issuer, or payment network.

5.4 How to Request a Refund

To request a refund, the Client must:

Send an email to hello@hevronlabs.com with the subject line "Refund Request";
Include in the email: (a) the full name and business name of the Client; (b) the date and amount of the original payment; (c) the Service for which the refund is requested; (d) a clear explanation of the reason for the request;
Attach proof of payment (Stripe receipt, Zelle confirmation, etc.);
Hevron Labs will review the request and respond within five (5) business days with an approval or denial, including the reasoning;
If approved, the refund will be processed within the timeframe specified in Section 5.1.

6. NO REFUND IN CASES OF TERMINATION FOR CAUSE

Notwithstanding any other provision of this Policy, no refund of any kind shall be issued when Hevron Labs terminates the engagement due to the Client's misconduct, including but not limited to:

Verbal abuse, harassment, threats, discriminatory conduct, or hate speech directed at Hevron Labs personnel;
Repeated failure to provide required materials, approvals, content, or feedback within reasonable timeframes;
Demands materially outside the agreed scope without payment for change orders;
Public defamation of Hevron Labs on social media, review sites, or other public forums during the active engagement;
Improper or fraudulent chargebacks, payment reversals, or disputed transactions;
Non-payment, late payment, or breach of payment obligations;
Violation of the Terms and Conditions, including misuse of platform access, breach of confidentiality, or infringement of Hevron Labs' intellectual property;
Fraud, misrepresentation, or unlawful activity;
Any other material breach of the Terms and Conditions or any executed agreement.

In such cases, all prepaid amounts are fully forfeited, all outstanding balances become immediately due and payable, and Hevron Labs reserves all legal rights and remedies under the Terms and Conditions.

7. CHARGEBACKS

The Client agrees not to initiate any chargeback, payment reversal, or transaction dispute with their bank, credit card issuer, or Stripe without first attempting in good faith to resolve the matter directly with Hevron Labs through this Refund Policy and the dispute resolution process described in our Terms and Conditions.

Any chargeback that Hevron Labs determines, in its reasonable discretion, to be without merit, fraudulent, or initiated in violation of this Policy shall:

Constitute a material breach of the Terms and Conditions;
Result in immediate suspension or termination of all Services;
Cause forfeiture of all prepaid amounts, with no refund;
Trigger an administrative chargeback fee of one hundred dollars ($100.00 USD) per disputed transaction, payable on demand;
Make the Client liable for all related processor fees, legal fees, and collection costs;
Result in revocation of all licenses to use any Deliverables until full restitution is made.

8. EXCEPTIONAL CIRCUMSTANCES

Hevron Labs may, at its sole discretion, consider exceptional circumstances on a case-by-case basis (e.g., serious health emergencies, force majeure events, or other extraordinary situations). Any exception granted under this Section is a goodwill gesture only and does not constitute a precedent or modification of this Policy for any other Client or future engagement.

9. CHANGES TO THIS POLICY

Hevron Labs reserves the right to modify this Refund and Cancellation Policy at any time. Material changes will be communicated by:

Posting the updated Policy on the Website with a revised "Last Updated" date;
Notifying active Clients by email where reasonably practicable.

The Policy in effect at the time of the Client's payment shall govern that specific transaction. Continued use of Services following any update constitutes acceptance of the updated Policy.

10. CONTACT INFORMATION

For all refund requests, cancellation notices, or questions about this Policy, please contact:

Hevron Labs A trade name of Amazing Shine Group, LLC Doral, Florida 33178, United States

Email: hello@hevronlabs.com Subject lines:

Refund requests: "Refund Request"
Cancellation notices: "Cancellation Notice"
General inquiries: "Refund Policy Inquiry"

Website: www.hevronlabs.com

11. ACKNOWLEDGMENT

BY MAKING ANY PAYMENT TO HEVRON LABS OR ENGAGING ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS REFUND AND CANCELLATION POLICY IN ITS ENTIRETY, UNDERSTAND ITS TERMS, AND AGREE TO BE BOUND BY IT, INCLUDING THE NON-REFUNDABLE NATURE OF SPECIFIC ITEMS AND THE TIME-LIMITED REFUND WINDOWS.

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