Refund, Cancellation, & Payment Policy
Refund, Cancellation, & Payment Policy
Hevron Labs
Legal Name: Amazing Shine Group, LLC
Location: Doral, Florida 33178
Last Updated: [04/07/2025]
1. Payment Methods
At Hevron Labs, we operate under a phased payment structure:
50% of the total amount is paid before starting the project.
The remaining 50% is paid upon completion and delivery of the project, once the client is 100% satisfied.
Accepted payment methods:
Stripe platform (credit/debit card)
Bank transfer
Check
2. Estimated Delivery Time
Each service has a specific delivery timeline that will be communicated to the client before the project begins, depending on the type of service purchased.
3. Cancellations
Project or Service Cancellations:
The client may cancel the project within 72 hours of the initial 50% payment and will receive a full refund.
Cancellation Due to Dissatisfaction:
If the client is not satisfied with the first project update and decides to cancel, a refund of the initial payment (50%) will be issued, provided the client was clear, honest, and specific with their requirements from the beginning.
4. Non-Refundable Services
Refunds will not be granted in the following cases:
The design was delivered without watermarks.
The advertising campaign was executed and launched.
The website was published.
The project was fully completed and delivered.
The service was misused or altered by the client after delivery.
5. Monthly Memberships
Memberships can be canceled at any time.
If the cancellation occurs after the automatic or manual payment for the current month has been processed, no refund will be issued.
The cancellation will take effect starting the next billing period, with no further charges.
6. Client Responsibility
It is the client’s responsibility to:
Be clear, honest, and detailed in their requirements from the start of any service, product, or project.
Otherwise, no refund will be granted, as a lack of clarity may affect the development and outcome of the project.
7. Cancellation and Refund Procedure
Requests must be made through one of the following channels:
Email to: hello@hevronlabs.com
Web form available on the official website
For memberships, direct cancellation option in the user dashboard (when applicable)
Our team will review the request and respond within a reasonable timeframe, providing a resolution in accordance with this policy.
For questions or inquiries regarding this policy, please contact our legal department at: